Shipping & Returns
The Feiyue Shop will only ship to addresses in United States and may not ship to P.O. boxes. Unfortunately, international shipping is not available at this time. Shipping rates will vary according to shipping method, location, and the weight of selected items.
The below schedule applies for FedEx ground shipping.
All products are shipped via FedEx Ground (unless expedited shipping is chosen at checkout) from our Missouri warehouse Monday through Friday, excluding holidays. Any order received after 3P.M. Eastern time, will not be processed until the following business day. Please also allow a 1-2 business days to process your order. Please note: During high volume periods orders may take up to 10 business days to ship from our warehouse for ground delivery orders. We make every effort to ensure timely delivery of your goods.
After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. FEDEX Ground delivery is usually 3-5 business days. Want to know a more specific transit time estimate? Click here to see the estimated transit time to your location. Just enter zip code 63645 in the origin zip code field.
All returns must be authorized in advance by Feiyue Customer Service. Feiyue is not responsible for customer returns made outside of the Feiyue Return Process (see below). Additionally, Feiyue-shoes.com cannot issue returns for items that are purchased at other locations or websites. Returns will only be accepted for unused merchandise, which is in its original packaging and can be resold as such, purchased within the previous 30 days. Proof of purchase is required. Feiyue does not provide exchanges.
Feiyue Return Process:
To begin the Feiyue Return Process:
- Click this returns link and you will be prompted to provide your order number and the email address used to place your order. Your order number can be found on your order confirmation email or on the packing list that was included with the original shipment. It is a five digit number beginning with an F (example: F12345). You will be prompted to select the product(s) being returned from the order and the reason for return
- Within one business day, an email Return Authorization with the FedEx return shipping label will be sent to the original email or you will be contacted by Feiyue Customer Service for additional information.
- Once you have received your Return Authorization email, pack your product in the original packaging for return. Print the Return Authorization email and include it in the package being returned.
- Secure the box appropriately.
- Cross out with a marker all previous shipping labels. Attach the FedEx Return Label sent in the email to the shipping box, preferably covering the original shipping label. *Please note that you MUST use the FedEx label provided by Feiyue for your return. If unused within ten (10) days, the label will expire, in which case you may contact Feiyue Customer Service to have a new label issued.
- Bring the package to any authorized FedEx shipping location. If you need assistance locating one near you, please use this link: FedEx Dropoff Locations
Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused. If the product is deemed to be used or unsellable, Feiyue-shoes.com reserves the right to deny the return request and refuse to issue the purchaser a credit. Once the returned product passes inspection, a credit will be issued to the card with which the original order was placed. Please allow approximately 3-8 business days depending on the bank or credit card used for the credit to be processed back into your account.
Products sold through the Feiyue Shop are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Feiyue. Valid claims will receive a full refund. Improper fit is not valid criterion for warranty. Proof of purchase from the Feiyue Shop online store is required. Misuse, abuse or alteration of product voids warranty. A replacement or credit will not be issued for returned products that have experienced excessive wear or any type of abuse or mistreatments.